Return and Refund Policy

At Arkool Refrigerants, we are dedicated to providing our customers with high-quality refrigerants and exceptional service. If you are not completely satisfied with your purchase, we want to ensure you understand our return and refund process. Please read our policy carefully.

Return Policy

1. Eligibility for Returns

   • Products can be returned within 30 days of the purchase date.
   • To be eligible for a return, items must be unused, unopened, and in their original packaging along with any accessories, manuals, or documentation included in the original shipment.
   • Customized or special order items are not eligible for return unless they are defective.

2. Initiating a Return

   • To initiate a return, please contact our customer service team to request a Return Merchandise Authorization (RMA) number.
   • Include your order number, the reason for the return, and any relevant details in your request.

3. Return Shipping

   • Customers are responsible for the shipping costs associated with returning items, unless the return is due to a shipping error or defective product.
   • We recommend using a trackable shipping service or purchasing shipping insurance for returns over a certain value. Arkool Refrigerants is not responsible for items lost in transit.

4. Processing Returns

   • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
   • Returns may take up to 5-7 business days to process after being received.

Refund Policy

1. Refund Process

   • If your return is approved, we will initiate a refund to your original payment method.
   • Please allow 3-5 business days for the refund to be processed, depending on your bank or card issuer.

2. Partial Refunds

   • In certain situations, only partial refunds may be granted, such as for products that are opened, damaged, or not in their original condition.

3. No Refunds on Certain Items

   • Gift cards or items marked as non-returnable or clearance items are not eligible for refund.

Damaged or Defective Items

1. Report Immediately

   • If you receive a damaged or defective product, please contact us within 7 days of delivery to report the issue and initiate a return or exchange.
   • You may be requested to provide photos of the damaged item for verification purposes.

2. Replacement or Refund Options

   • Depending on your preference and product availability, we can either replace the item or issue a full refund.

Contact Us

If you have any questions, concerns, or need assistance regarding our Return and Refund Policy, please contact us.

Changes to the Policy

Arkool Refrigerants reserves the right to modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to periodically review this policy for the latest updates.

Last Updated: January 2025

Thank you for choosing Arkool Refrigerants! We appreciate your business and are committed to ensuring your satisfaction.